Responsible Gaming Policy

1. Our Commitment

BSB007 operates under a strict framework designed to minimise gambling-related harm. We are obligated to provide a safe and transparent environment for all registered users. Our responsible gaming approach is not optional — it is a core operational requirement embedded across all aspects of service delivery.

We do not market to vulnerable individuals, and we do not encourage excessive or uncontrolled gambling behaviour.

2. Eligibility and Age Verification

2.1 Minimum Age Requirement

All users must be 18 years of age or older to register and participate in any gambling activity on BSB007. Age verification is conducted during the registration process and may be requested at any point during the account lifecycle.

2.2 Underage Access Prevention

BSB007 applies identity verification protocols to detect and prevent access by minors. Any account found to belong to a person under 18 will be immediately suspended, and all funds held will be handled in accordance with applicable law.

3. Player Self-Assessment

Users are encouraged to assess their own gambling behaviour regularly. The following indicators may suggest that gambling is becoming problematic:

• Spending more time or money on gambling than intended
• Borrowing money to fund gambling activity
• Neglecting work, family, or personal responsibilities due to gambling
• Feeling anxious, irritable, or distressed when not gambling
• Chasing losses repeatedly

If any of the above apply, we recommend using the self-exclusion or limit-setting tools described below.

4. Account Management Tools

4.1 Deposit Limits

Registered users may set daily, weekly, or monthly deposit limits through their account settings. Once a limit is applied, it takes effect immediately. Requests to increase an existing limit are subject to a mandatory cooling-off period of no less than 7 days.

4.2 Session and Loss Limits

Users may define maximum session durations and loss thresholds per session. These controls are available within the account dashboard and can be adjusted at any time, subject to the same cooling-off conditions that apply to deposit limit increases.

4.3 Reality Check Notifications

BSB007 provides optional session reminders that notify users of elapsed time and session activity. These alerts can be configured at intervals of 30, 60, or 90 minutes.

5. Self-Exclusion

5.1 Temporary Exclusion

Users may apply a temporary self-exclusion period of 1 month, 3 months, 6 months, or 12 months. During this period, access to the account is suspended and no marketing communications will be sent.

5.2 Permanent Exclusion

A permanent self-exclusion option is available for users who determine that continued access to gambling services is not in their interest. This action is irreversible. Requests for permanent exclusion are processed within 24 hours of submission.

5.3 Exclusion Breach

If a user attempts to create a new account during an active exclusion period, BSB007 will close the account upon detection and return any deposited funds.

6. Protection of Vulnerable Users

BSB007 maintains internal procedures for identifying patterns of behaviour associated with problem gambling. Staff responsible for customer interactions are trained to recognise these patterns and escalate concerns where appropriate.

Accounts may be subject to temporary restrictions if BSB007 identifies behaviour that warrants intervention, including but not limited to: significant increases in deposit frequency, extended session durations, or repeated failed withdrawal requests following large losses.

7. Support Resources

BSB007 does not provide counselling services directly. Users experiencing gambling-related difficulties are advised to seek assistance through licensed support organisations operating within Australia. Information on available support is accessible through the responsible gaming section of the account portal.

8. Contact and Policy Updates

Questions relating to this policy may be directed to BSB007 support through the contact channels listed in the account portal. This policy is reviewed periodically and updated to reflect changes in regulatory requirements or operational procedures.